FAQ

Heal & Glow Designs – Handmade Jewelry

General Questions

Heal & Glow Designs is a handcrafted jewelry brand specializing in elegant, handmade pieces designed to bring beauty, intention, and timeless style to everyday life. Each item is individually handcrafted, making every piece unique.
Yes. Every piece from Heal & Glow Designs is handmade jewelry, crafted individually with care and attention to detail. Because of the handmade process, small variations may occur, which makes each piece one of a kind.
Our jewelry may include high-quality metals, gemstones, beads, and specialty components depending on the design. Each product page provides detailed information about the materials used in that specific piece.
Yes. Handmade jewelry can be worn daily when properly cared for. We recommend following our Jewelry Care Guide to keep your pieces looking beautiful for years to come.

Ordering

Simply browse our shop, select your desired piece, and add it to your cart. Once you're ready, proceed to checkout and complete the secure payment process.
If you need to change or cancel your order, please contact us as soon as possible. If the order has not yet shipped, we will do our best to accommodate your request.
We occasionally accept custom jewelry requests depending on availability. If you are interested in a custom design, please contact us through our website to discuss your idea.
Yes. Handmade jewelry can be worn daily when properly cared for. We recommend following our Jewelry Care Guide to keep your pieces looking beautiful for years to come.

Shipping

Heal & Glow Designs ships worldwide so customers around the globe can enjoy our handmade jewelry.
Most orders are shipped through USPS.
Because each item is handmade jewelry, orders are typically processed within 3-7 business days before shipping.
Domestic shipping through USPS typically takes 3–7 business days, depending on location.
International shipping usually takes 7–21 business days, though delivery times can vary depending on customs processing in your country.
Yes. Once your order ships, you will receive an email with your USPS tracking number so you can monitor delivery.

Returns & Exchanges

Returns are accepted within 7 days of delivery for items that are unused and in their original condition. Customers are responsible for return shipping costs unless the item arrives damaged or incorrect.
If your item arrives damaged, please contact us within 3 days of delivery with photos of the item and packaging. We will work with you to resolve the issue quickly.
Custom or personalized jewelry items are generally non-returnable, unless they arrive damaged or defective.

Jewelry Care

To protect your jewelry:
• Avoid exposure to water
• Remove jewelry before swimming or showering
• Keep away from perfumes, lotions, and chemicals
• Store pieces in a jewelry box or soft pouch
Following these steps will help preserve the beauty of your jewelry.
Some metals naturally develop patina or tarnish over time. Proper storage and occasional gentle cleaning can help keep your jewelry looking its best.
Use a soft polishing cloth or mild soap with warm water (when appropriate for the materials). Avoid harsh chemicals and abrasive cleaners.